英文实习报告 篇1
Although the study is that economic, trade and English, professional counterparts, or are confused, after all, only a concept on the books, the specific operation and did not teach you. The next day the two sisters I copy, fax, go to the bank, open wire I do very seriously. I like the trade, and I want to do it well. I am very active discussion to do, because the dry sat depressed really do not know why, my smile dropped almost stiff. During that time learned some of the more trivial things, but do appreciate the work of the bitterness felt in school a serious shortage of expertise, can not meet the requirements of intense work, such as customs clearance, inspection, this highly practical operational work to us, just out of no work experience, and its no good school specialized courses in schools for people who simply can not compete with those veterans, their foreign trade companies The vast majority of cases are simple words, and that are foreign terms, do not understand, said merchandise code, the other I was surprised that one of them is actually in English, Japanese can speak (in the and foreign customers to do business, although that's not very good, but I can understand Japanese, in addition to outside)
There is a serious lack of work experience. Sounds like work experience and time, but does most of our graduates is the soft underbelly, something you do not personally try, simply do not know how to start. Today, the sister sitting on my left check out a thousand dollars to the food safety regulator let me help him buy a GSP certificate. I do not understand anything of this to the food safety regulator, to buy a certificate is still very smooth, after buying a certificate after the window, the relevant documents showed that as the master of view, I asked him after reading what is not to things to sign, and he heard me say this, frowned, and you do not know how this is not in your right hand to sign the book at it? After signing I asked a silly question B, asked him if he is not good, he glared and said you do not you give me five, and four did not take it, you are not the first time to, ah, cough ! Whatever the outcome, also a school of foreign undergraduate students, was said to be like this.
英文实习报告 篇2
It is in JINXIU travel agency that I have my practice.There are six departments and I was in two departments: treatmemt department and ticket department. My job is receiving guests in the office and ordering plane ticket for costomers, and some times I also answered the phone, helping visitors understand traveling route of travel agency or taking tickets for them.
Because tourism is a service industry, so I want to learn how to communicate with different People and learn some business about travel agency.Must pay attention to others' every action and every movement, must learn the skill which converses with the visitor. This is I learns the most useful experience in the travel agency.
Through this experience, I received some knowledge we must understand first as follows,
First, I ought to kown the traveling place’s inside and outside traffic and the environment protection.
Second, the travel agency’s service regulations and management tips.
Third, the travel agency’s nature and management business and management model.
Travel agency is the professoinal organazation which provides traveling service for people. Since the professioal nature, the tourism is the service industry. It provides meal, hotel, route etc service. Service atitude is very important in tourism. You ought to smile to every person in order to make them finding you are friendly. And I must strive for the opportunity. Regarding this point, I have the depth experience. Because is an intern, therefore the company cannot invest too many resources to you. The company thought the practiceborns with is the practice finished must return to the school tostudy, future not necessarily will be able in the practice unit work.Often practised the unit to arrange the work for you, could not specially teach you more things. After I entered company period oftime, I realize this question. How then solves this problem? Whenever after I complete the work task, I all can help other staff to handlesome trivial matters on own initiative. For example: Printing, typing, scheduling. This procedure advantage is obtains outside other staffs' favorable impressions, they in unconsciously center already relied on you, some matters were used to it you to do. Thus, I have the opportunity to ask for advice other staffs, learns more knowledge,obtains more experiences.
In addition, I must work hard and serious. I found everything is not easy. I can’t make any mistakes when I check the plane ticket or seting a fax, or I can make a worse consequence. And I also should be careful for my writing, it’s very important to make other people understand you meaning well. From this experience, I feel sincere to every person are so important, if you are sincere to others, they can sincere to you too. Sincere is very important to communicate with others. And whatever you do, patience and obligation are so important, you should be calm down first and you can do it well.Each internship is a student must have some experience, it enabled us to understand the social practice, we learned a lot in the classroom attendance less than the fundamental knowledge, but also opened up a vision and experience, as we move further toward the community after laying a solid foundation.
But this experience also make me recognize a lot of shortcomings for myself. It competes very seriously between travel agencys. You not only should take hold of professional knowledge but also you should understand how to get along with different people. I find I’m lack of education and experience. It’s very different between school and social. I feel the theory which learned in school are not the same to the work concept. That’s the reason why we are practice. It can make me strengthen and understand the knowledge in class and bring up our living capability.
I am a foreign language professional tourism students and I learn in books on the management
aspects of the knowledge and English, it seems easy to understand, but not put into practice. During this experience, to the unit after the internship experience difficulty of how to personally stood up to the time before aware of their knowledge, abilities and experience is how the lack of. During the internship, I have broadened our horizons, a growth of knowledge, experience the brutal competition in society.
And I have to talk about something about traveling.
First, I found some advertisements in the newspapers and magazines published the almost same routes as in the dining trip accommodation, transport and other more or less the same by diffenent travel agency. because this is the same single product, Leading to big price war among travel agencies, travel agencies are bring down the price of a line, which will inevitably lead to a decline in the quality of service, and travel agencies also do not want to develop new tourist routes and tourism products, as a new tourist route development requires substantial financial resources. Spent a great cost. And the development of the new line will be out soon after the other copy to use travel agents, this would weaken the competitiveness of the travel agency, so it is imperative to strengthen the tourism property rights, not just the protection of the right to travel, but also to consumers in general to embody a new surprise.
Second, the guided tours of service quality dorpped.Tour guides, they led a group of very rich experience, on average, they have 2 or 3 years of work experience, their qualifications compared to other places for education is high, tour guides have evidence, but most are primary or middle level. High Guides did not have Chinese as a foreign language tour guide for the lack of qualified personnel, which guides the basic wage less money in general and how many number of times a group linked to the group also earn more.
Third, The travel industry is characterized by seasonal tourism market demand for seasonal tourism formed, resulting in travel demand due mainly to seasonal changes in the small tourist destination of the natural climatic conditions, tourism activity by natural climate conditions than Great. In general. Seasonal climate conducive to attracting a large number of leisure tourists come to visit. Holiday,Bitter cold and Hot, such as bad weather is not conducive to tourists tourism. That’s some limits for tourism, but I believe people will solve it in future.
This experience makes me learn a lot of konwledge about travel agency and society. And makes foundation to my work in future. So, it’s very meaningful to me.
英文实习报告 篇3
1 introduction of China Everbright Bank
1.1 Background
China Everbright bank was built in August 1992, is the national state-controlled joint-stock commercial banks, is governed by China Everbright (Group) Corporation, the China Everbright Ltd, the Asian Development Bank and other nearly 130 foreign shareholders units becoming shareholders, as the first international financial organization shares of the bank. China Everbright Bank has a solid financial strength, distinctive features of the ownership structure, perfect management system, reasonable layout of the network of institutions, advanced electronic business support system and standardized management system. It has been rated as one of the best profit of bank in China, the world's 1000 largest bank ranked 210th place.
Since its inception, with China's financial industry development process, China Everbright Bank, the pioneering and innovative, forge ahead, for the community to provide quality financial services at the same time, achieved good operating results, in the comprehensive management, business, international business, financial services, cultivate a strong comparative advantage, basic formation of the main business lines of balanced development, retail business contribution spends ceaseless promotion, risk management and gradually improve, innovation capability is enhanced operating pattern.
At the end of 20xx, China Everbright Bank had Loan of about 5.83 billon ,2.3 less than the year; non-performing loan rate of 0.75%, dropped 0.5 percentage points than last year; credit provision coverage rate is 313.38%, increase by 119.39 percentage points than last year. Asset quality improved significantly, the ability to withstand risks significantly improved.
In 20xx, China Everbright Bank completed IPO core capital effectively supplement.. At the end of 20xx, the capital adequacy rate for 11.02%, increase by 0.63 percentage points than last year; the core capital adequacy ratio is 8.15%, 1.31 percentage points higher than last year.
By virtue of excellent innovation capability and excellent performance, China
Everbright Bank won the "top ten Chinese banks", "Bank of the year's most innovative" and other honorary awards; sun sign business financial management was rated as "the people's most recognized financial brand", "the most popular finance product".
China Everbright Group (China Everbright Group, Everbright Group) is the Central Government Management of state-owned enterprises in China, established in Hong Kong in May 1983, country of the State Council approved the China Everbright Group hair [1983]89 date the constitution makes clear: China Everbright Group is directly under the State Council and the Ministry of company. The group is currently operating the banking, securities, insurance, investment management and financial business of large state-owned enterprise groups.
1.2 Organization Structure of the Bank
China Everbright Group consists of China Everbright (Group) Corporation and China Everbright Group Limited (Hong Kong) management inside and outside the business. The highest decision-making body for the group board of directors, by the state authorized investment group, operating state management of state-owned assets. Party committee of group plays the political core role in the group. Group supervisors appointed by the state council.
At present, group in China wholly owned 6 enterprises, holding 2 company, share 7 enterprises, joint venture 1, including the China Everbright Bank, China Everbright Securities Limited by Share Ltd, Sun Life Everbright life-insurance company and China Everbright Investment management companies and other financial institutions and enterprises. Everbright Holdings in Hong Kong, China Everbright International 2 listing Corporation, 37 fully owned company, joint venture and Associate Companies. China Everbright Holding Company Limited was established in Hong Kong in 1983. It acquired several listed companies and restructured to form China Everbright Limited and China Everbright International Limited .China Everbright Limited was listed on the Hong Kong Stock Exchange in 1997.
The Company, through its subsidiaries and associates, is principally engaged in investment activities and the provision of financial services. Prior to 20xx, Everbright
had no asset management department. Mr. Guo You, the CEO at the time set a goal to make Everbright one of China's premier investment firms. Now, Everbright conducts its business activities in three areas: short-term investments, financial services and long-term investments plus other operations. The Company provides portfolio management services for institutional and individual clients, such as China Everbright Dragon Fund. The first sere that was launched in 20xx in a joint venture with Seagate Global Advisors, LLC provides financial advisory services, such as share placements, mergers and acquisitions (M&A), privatization and project financing. 2 Practice in the China Everbright Bank
2.1 Work as a Manager
As a management department of China World Trade Center professional college students, I always look forward to having the opportunity to banking, securities, insurance and other financial areas of the company to practice. This long-awaited dream came in the summer of this year to achieve: in China Everbright Bank summer intern. Although the practice is only a short period of one month, but in the knowledge of finance, banking, corporate management, give me a profound practice course. In particular, each department manager on my guidance with caring, let me feel the beauty and warmth of the big family, I was full of gratitude and admiration on the Bank of china!
The internship work as a manager on duty, the work involved the basic content. Teach customer to account, fill in the documents, the foreign exchange program, to the public, the private business guide. And to give customers the deposit loan advice, introduces customer financing channels, to provide customers with financial information. Also teach clients how to use ATM, automatic payment machine, online banking using method and so on
Especially fill in the forms, the Everbright Bank as a small commercial bank, unlike in agriculture, engineering, construction, pay, as well as rural credit cooperatives. It and other small banks such as Bank of Ningbo, Bank of the people's livelihood of some aspects of the preferential policies, namely: because of their use is the bank
clearing system, the China Everbright Bank access in Ningbo bank card money without the need to pay the fee, the cost for customers to pay by a bank. In addition, the transfer to go to the 5 major state-owned banks, are required to fill the USW single for inter-city transfer, need to fill in strange land transfer; with the China Everbright Bank money transfers between there is no need to fill in a form. As for the other, such as debit cards for business, loss and unlock password, are required to fill in the form below. And guide customers to fill out a form and help customers to take, I became a part of the work
The Everbright Bank culture is the concept of service with a smile. For every customer to come and request to enthusiastic welcome and treats, especially in some older customers are the financial details of slowly not to mind taking the trouble to the enterprise, to win a better reputation, another is the bank related business funds for every customer effort, we must to our sustenance and trust is responsible earnestly. The bank requires not only our customers for every one of all with a smile, every one of their colleagues is to care for, care about. Commendable is the colleague to every customer requirements things will be on the heart and seriously, and the work of all has a good habit of frugality, don't waste. Every morning when the morning is a summary of the day's work and check each other's appearance, and then to a new state of mind and began to look for a day's work. I think no matter what a business, if have good corporate culture, employees have a positive mood, then the enterprise development will be on the upgrade, also is the place where more people yearn for.
2.2 Some Basic Business of the Bank that I Touched
Savings business
The savings department implements at present is the cabinet responsibility system, each teller can handle all of the savings business, that is to open an account, access to cash, savings card, Certificate did not want to corporate banking services departments did in accounting between the transmission, but each teller alone accounts processing, bookkeeping, and produced documents must be handed over to the relevant person in charge of the audit within the line first, and then passed to the superior line of "post audit".
The bank accounting settlement business
Bank accounting with the bank appear and born at the same time. The bank every business operation process, is also the bank accounting operations, accounting process, must realize through accountant. That is to say, the bank accounting process is specific for the banking business and the realization of the basic functions of the process of bank.
Bank accounting is not only the important basic work for banks, and can objectivelyreflect the operation of banks, accounting and supervision, and bank accounting of these three functions can also be counter-productive in the bank's operations, they are complementary to each other. In the Bank of practice a month, has to learn how to open a basic deposit account, temporary deposit account, a general deposit account, and the different accounts require different data; how to handle the settlement account household, how to handle the increase.
In the settlement, I learned various instruments of liquidation and transfer procedures, including bank draft, commercial bank draft, promissory and notes, although these notes, the transferring procedure and liquidation, In the "international settlement" and "financial accounting" and other courses are learned and mastered very skilled in the University, but real operation and ISBN theoretical knowledge is still very different. In the actual operation, the bank accounting is not only known to the draft, promissory notes and items, but also to accept the bill audit matters did not leak: Bill is prompt payment terms; the bill payee or recorded whether indeed the holder units or individuals; the amount of writing consistency, bank draft and promissory notes of the lowercase amount is pressed for several machine impression; the drawer, acceptor, signature with bank signature match; and so on. Specifically assigned to do practical work, help bank accounting is primarily on the notes, chapter corporate and financial chapter; learn how to knock chapter, each accounting staff, there are a lot of stars at different chapter, a receipt chapter void, bank to wait, want to be in the right place knock on the appropriate chapter; learn how to use the pressure number machine and check the printer; and so on, all these knowledge could not be learned in the school class
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